FAQs
Find answers to common questions about our products, shipping, and policies.
What is Vismay?
Vismay is a thoughtfully crafted incense brand created to help you slow down, reset, and create peaceful moments. Our incense sticks are naturally infused with plant-based ingredients, charcoal-free, and hand-crafted to bring calm into your everyday rituals.
What are your incense sticks made of?
Our incense sticks are made using natural, plant-based ingredients and infused with carefully selected fragrances. They are charcoal-free and designed for a clean, calming burn.
How many sticks come in one pack?
Each small pack contains 20 incense sticks. We also offer larger value packs for longer-lasting use.
Is there free shipping?
Yes — we offer free shipping on all orders over $15.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.
Can I mix fragrances for the Buy 3 Get 1 Free offer?
Yes! You can mix any fragrances. Simply add 4 small packs to your cart and the offer will apply automatically.
Do you offer returns or refunds?
If something isn't right, please contact us within 7 days of delivery, and we'll do our best to make it right.
How can I contact you?
You can reach us anytime at customerservice@vismayproducts.com — we're happy to help.